Consumer Confidence stumbles in June.

After a back-to-back increase in ‘Consumer Confidence Index’ since last two months, Consumer Confidence stumbled in June. On June 30,  a study conducted by The Conference Board  reported that “The Consumer Confidence Index, which had improved considerably in May, retreated in June. The Index now stands at 49.3, down from 54.8 in May.” The Present Situation Index also declined from 29.7 in May to 24.8 in June.

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Lynn Franco, Director of The Conference Board Consumer Research Center says “The decline in the Present Situation Index, caused by a less favorable assessment of business conditions and employment. Looking ahead, Expectations continue to suggest less negative conditions in the months ahead, as opposed to strong growth.”

It was also reported by the board that :Consumers’ appraisal of present-day conditions was less favorable in June. Those claiming business conditions are “good” decreased to 8.0 percent from 8.8 percent, while those saying conditions are “bad” increased to 45.6 percent from 44.5 percent. Those stating jobs are “hard to get” increased to 44.8 percent from 43.9 percent. Those saying jobs are “plentiful” decreased to 4.5 percent from 5.8 percent.”

The pessimism continues with the Consumers’ short-term outlook also dropping in June. Consumers anticipating an improvement in business conditions over the next six months decreased to 21.2 percent from 22.5 percent, while those expecting conditions will worsen increased to 20.2 percent from 18.0 percent in May.

Here’s my entry for Future Lions – 2009.


Brand: Nintendo Wii

Month long break comes to an end…

Since my last post on 20th May, I’ve not be able to add new posts. Reason being my month long refreshing trip to India. After sixty awesome weeks at VCU Brandcenter, I had a wonderful time here in India!

Now that I will be back in a week, I will again start sharing my thoughts & laernings from the digital branding world.

I love this Green (pizza) Box!

According to PizzaDelivery, over 1 billion pizzas are delivered every year. A pizza delivery is not complete without the same old paper box. When I think about pizza box… environmental hazard, recycle, inconvenience, etc. comes to my mind.

So I wanted to come up with a novel idea of a pizza box that is Eco-friendly and very convenient. I thought how about a circles pizza box that can be cut in slices?. But before I go deeper, I wanted to understand types of pizza boxes available in the market currently. So I request loyal Google to search for “Green Pizza Boxes”. And what do I stumble upon! An amazing packaging concept that bowled me completely! It is Eco-friendly, convenient and smart!

I am talking about “The Green Box” developed by a New York based “Environmentally Conscious Organization, Inc.”. Here’s a video demonstration this brilliant packaging idea.

Even though the company tauts about the 100% recycled material & the ‘Green Factor’ I personally feel it is more about convenience than the ‘Green!’. If you remember, Pizza boxes are a huge pain… to fit them in trashcan is similar to mission impossible, refrigerators space do not gel well with the large pizza box, after the pizza is over the box just seems so annoying. Hence this “Green Box” may be absolutely green and help save the worlddddd. It still impresses my due to it’s immaculate versatility.

Smart perforation let's this box to be used as plates and also enables to store the remaining pizza in the smaller box!

Smart perforation let's this box to be used as plates and also enables to store the remaining pizza in the smaller box!

This is how convenient it will become!

This is how convenient it is!

Conclusion: This pizza box rocks!!! (because) it is Eco-friendly & it is super convenient (I love the Eco-friendly aspect, But I am still tilted towards the convenience factor).


Life at Brandcenter & now…

Here’s a visual representation of my life & thoughts during those amazing sixty weeks I spent at VCU Brandcenter & now (I am graduating on May 16, 2009).

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Apple’s ballastic response to Microsoft’s ‘Price Hunter’ ads

Since few weeks we’ve been witnessing the new face of  war between PC and Mac. Microsoft has been bombarding ‘Mac‘ with the missiles loaded with the dangerous chemical of “Price Value”. Recently Microsoft even stepped up the value attack by introducing a new campaign for its Zune portable media player (More on new Zune campaign).

The onslaught by PC made me feel that, it’s time for Mac to retreat. But, my beloved Apple comes up with an awesome response to the Microsoft’s value attack! It gives me immense pleasure in sharing this short & sweet missle that was recently released by Apple. I believe this action will completely devastate the already low morales in the Microsoft camp!

This is Apple’s first reply after the Micrsoft’s Price Hunter campaign. According to this commercial,there aren’t any PCs with fast processors and big screens that work without viruses, crashes or headaches. I have been using mac since past two years and going by my experience, the claim in the commercial sure does seem very real. Well, it’s just my opinion… I will leave it for you to decide.

WE THINK: most amazing video!!!!

Last Friday, we had Domenico from PI&C come to VCU Brandcenter for the Friday Speakers Series. He shared with all the attendees a video which has had a profound effect on me. Personally, this video attached below in the post is the most amazing video I’ve ever seen in my life. It summarizes all the right things to do in this dynamic digital  era. I cannot resist to share this video!

About Social Media, Gender divide, women, measurements…

This presentation is a part of my comprehensive presentation to a client I am working with. It consists of general information that will give you an overview of what’s happening in social media and talks a bit about gender divide as well.


Happy to hear from you.

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Resource Interactive’s take on Future of Mobile (marketing)

Internet is good!

Till two weeks back I’ve been arguing with myself about internet. A part of me felt, internet is awesome & other part felt, it is so intrusive & messed up my real life. I spend more than half of my day on internet. Become more responsive to emails or tweets than anything else. Newspapers sounds like a concept of 60’s and have more online friends than I have in real life. That’s my typical relationship with internet. My girl friends hates it, coz I am still browsing internet while talking to her. It’s so bad that iPhone or internet on my mobile will break the relationship. That sucks, but that’s reality :)

This Spring-Break I had to visit a my friends in Cleveland, Ohio. To most of my friends, it was a unusual Spring-Break destination. To me it was fun to be with my old friends! But this lasted only till I reached there. I realized that my friends had moved in to a new apartment has no access to internet and it was a place where ATT had very poor reception. So, to my surprise… I was disconnected to most of the world – couldn’t believe this was happening to me. I had no choice, but to read newspaper – watch boring television (I did not have the leisure to select the show I wanted to watch, at my convenience – as we can do it internet). I was again reading all the newspapers lying in front of me. Days suddenly became longer & started to realize how peaceful my mind has become without the information overload I was pushing into my brain. It was great talking to my friends and their families, suddenly felt I was enjoying this back in time. It was awesome! being disconnected to internet filled my heart with joy and felt  rejuvenated to some extent. It is this spring break I realized, life is beautiful – in real world too!

But, don’t get me wrong. I love internet and have understood the role it plays in my life. During the break, more than the internet… I missed being disconnected to awesome amount of information and new things I was learning. It is this internet that helps me learn about things that I would have never been exposed to. Following are 25 reasons why I still love internet

1. Quick & easy saves me time to process information

2. Postal service is way too slow for today, hence email works!

3. Twitter or live feed is even better.

4. To talk is boring, interacting is so much fun

5. Encyclopedia will be too heavy for me to carry around wit me, I am happy to have Google / Wikipedia … and innumerable other resources

6. In the business of marketing communications, focus group is a very important tool to generate insights – to me internet opens the door for 24hour long continuous focus group

7. Just a “hey, what’s up?” on a friend’s profile is good enough to be in touch

8. No one can beat the on-line discounts & promotions

9. Twitter brings me closer to so many wonderful people & information to empower my knowledge! I love Twitter, you should give it a try.

10. I can see & talk to my parents & loved ones through internet, anytime and how much ever I want to. By the way, at no extra cost!

11. Internet entertains me through on-line TV shows, movies, songs, social networking & almost real-time news

12. I am not a writer nor a journalist. Internet makes me want to express, hence this blog. Still not a writer, but at least a blogger

13. Internet is eco-friendly & so am I.

14. Internet has opened this wonderful digital world for me to explore, get inspired and enhance my point of view.

15. Internet gives me spreadability.

16. I have the power to make change, in quick & easy manner. (only thing is I have to be relevant and do it in a awesome manner that makes it contagious for people to talk about).

17. Internet was instrumental in making Barack Obama what he is today.

18. Thanks to internet I am still talking to most of my friends from my high school.

19. Internet has changed the world of advertising & brand management, now brands want to come closer to consumers! [probably this will be my next post :) ]

20. Wonderful internet has also been a huge job generator. I am happy to see millions of people making money only through internet.

21. This should have been the first point, but doesn’t matter… internet has erased boundaries. You have one real world divided into maximum pieces possible. And you have digital world, wherein people with similar interests are out to help  & share knowledge with each other.

22. Thanks again to internet, it has given rise to social media to a extent that it now has the power to make social change!

23. I keep coming back to advertising & marketing… I am sorry, but I love it! internet has made communicating with consumers so much fun! All those digital billboards, user-generated contents, interactive & engaging ads, digital platforms like Nike+ it has become so much fun! Sincerely feel, internet has spiced up the advertising!

24. Makes me feel like god, am connected to each and everything happening around the world, gives me opportunity to participate in anything and everything I choose to participate in, opened up a world with limitless opportunities.

25. The best thing about internet, it is so interconnected with the real life that most of the things you do affects your real life.

I have now learned to balance my real life with the digital… it took me a trip to friends house & be disconnected to internet compeletely. I am glad I realized this. I hope you too realize this in some way appropriate to you.

To life! (online & offline both)

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I have the bug! do you?

As you can make out from the headline, I have the bug and hence I paid a visit to the recently launched ‘Travel Bug Treatment Center’. I must say my experience was incredible! This treatment center is nothing but a marketing initiative  by Travel Channel. This is a part of their “I have the bug” campaign.

The site asks you a series of 12 questions and based on your answers displays your “Travel Bug Evaluation” – I was diagnosed as a Voyager and recommended treatment consisted of No Reservations, Dhani Tackles the Globe, Mark and Olly, Bridget’s Sexiest Beaches. I am already am a die-hard Travel Channel fan, hence I love the treatment… you may be wondering, how did they recommend particular shows? It’s simple… the 12 questions they as you are indirectly related to all the Travel Channel shows.

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This is it.  I am diagnosed to be a Voyager.

This is it. I am diagnosed to be a Voyager.

I love this! because…

  • It is simple to interact
  • Engaging enough for me to spend time on it
  • Interesting content, makes me wanna talk about it
  • Very in sync with the brand value
  • Absolutely relevant
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Climate Culture: Virtual world promotes Smarter Living!

This is an impressive effort to promote sustainable living. It got me excited to a great extent. Never imagined if someone was really interested in a concept like this. Hat’s of to the Climate Culture team for actually doing this.

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Climate Culture is the first fun and personal utility to help you make smarter choices that reduce your impact on climate change and save some cash. Climate Culture guides you through the process of saving money and reducing your carbon footprint using the proprietary, patent-pending carbon footprint calculator and reduction service. You can even receive accurate and personalized advice on the amount of carbon, energy, dollars and other resources you expend from hundreds of lifestyle choices, daily actions and purchasing decisions.

I’ve just become a part of this world and it sure does look very interesting platform. Here are some screen shots from Climate Culture.

view of the dashboard... I am about to start!

view of the dashboard... I am about to start!

You gotta do something... to earn points

You gotta do something... to earn points

There are various commitments that help you save money and be more responsible.

There are various commitments that help you save money and be more responsible.

    Commit to smarter living and earn points, upgrade your avatar through those points

Commit to smarter living and earn points, upgrade your avatar through those points

As of February 2009, this virtual world attracts 5,755 monthly unique visitors with a month-to-month growth of 33.2% (source: www.compete.com). This is a really impressive concept and hope it picks up by the masses. This sure does look a good opportunity for a brand partnership, Method… are listening?
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Don’t Just Talk


This is my first video on this topic, diverse learnings have inspired my views in this video. I will request your feedback to help me create better videos in this area. The idea of “Don’t just talk” is inspired by Gareth Kay’s presentation at VCU Brandcenter.

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Customer Experience Vs. Customer Service

I’ve come across number of people who get confused between “Customer Experience” & ‘Customer Service”. I am no expert on this, but choose to express my point of view on this. In simple words, I can say that customer Service is a part of customer experience. This diagram will further help to understand the difference between the two…

picture-5Customer Service is one of the touch points that contiributes to the overall customer experience. Here are few interpretations on “Customer Expereince & Customer Service”.

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What can ‘Robotic Distribution’ do for you?

Very recently I came across a great video about Kiva Systems’ – Robotic Distribution used by Zappos.com. By just the look of the massive store house it seemed like a preview to I,Robot, but as the video goes along I am amazed by the benefits of this Robotic Distribution. Here’s the video of this cool technology:

“It’s a major game-changer. There’s no question about that. You can increase productivity immensely,” said Michael Levans, editorial director for a group of supply-chain trade magazines like Logistics Management.”

This automation enables Zappos to process an order in 12 minutes! as compared to 40 (single order) -150 (multiple order) minutes earlier. Isn’t this amazing? The robots  don’t just add speed in processing, but they also save a ton of energy costs. There are entire sections of the warehouse that don’t need any lighting or climate control (because humans don’t go there). Accuracy is another added advantage!

Another interesting part about this automated adaptation is the reaction from the employees. They look so relieved by the arrival of Robots. Employee reaction is of utmost importance. Employee reaction is one of the most ignored part in the whole customer experience cycle. A firm must to put the same rigor in enhancing employee experience that they do to enhance customer experience. After all, employee is a (internal) customer to0.

Any advancement in operational automation tends to fail if they’re not fully accepted by the employees. I must say this investment definitely seems to have enhanced the experience of internal customers.

Apart from numerous benefits derived through this technology, one thing that I can take out of this is… For a real commitment to Customer Experience, a firm has to rethink the whole value proposition including the back-end operations! Kudos to @ZapposCEO, Gap and Staples who use autonomous robots to pluck products from their shelves and send them to you.

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