I've come across number of people who get confused between "Customer Experience" & 'Customer Service". I am no expert on this, but choose to express my point of view on this. In simple words, I can say that customer Service is a part of customer experience. This diagram will further help to understand the difference between the two... Customer Service is one of the touch points that contiributes to the overall customer experience. Here are few interpretations on "Customer Expereince & Customer Service".